Please read these Terms of Service completely using deflowsurf.com which is owned and operated by Deflow Surf. This Agreement documents the legally binding terms and conditions attached to the use of the Site at www.deflowsurf.com.

By using or accessing the Site in any way, you are agreeing to be bound by these Terms of Service.


We guarantee that each of the transactions carried out in www.deflowsurf.com is 100% safe. All operations involving personal or banking data transmission are performed using a secure enviroment.

We work hard to provide a safe and convenient online shopping experience. We safeguard the integrity of our customers' credit card information. We use Secure Sockets Layer (SSL) technology and other secure encryption methods to protect the security of your credit card information as it is transmitted to us.

If a payment is not received, no items will be shipped.

You can easily and securely pay by card or by PayPal.


Shipping will be paid for by the customer in the amount agreed upon by Deflow Surf at the time of purchase.

If an item is lost or damaged during shipping, a replacement item will be sent free of charge.


If notified before goods have been dispatched, Deflow Surf can accommodate order cancellations. If items have been shipped, Deflow Surf reserves the right to refuse order cancellation or to charge a cancellation fee in order to request the return of the package from our delivery service.


14 day unconditional refund: If for any reason you are not satisfied with your purchase from www.deflowsurf.com, you can return your items within 14 calendar days of the delivery.

Our policy lasts 14 calendar days. If 14 days have gone by from the date of delivery, unfortunately we can’t offer you a refund.

To be eligible for a return, you must fill out our Return Authorizations Request form (www.deflowsurf.com/return-request-form) in order to communicate us that you want to return your order.

The returned item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


We only replace items if they are defective or damaged.

If a defect is detected when (or in a reasonable period of time after) the sale is made, then customers can exchange it for the same item.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will cover the shipping costs of that returned item and the cost of shipping your new product.

If you need to exchange an item, contact us at info[@]deflowsurf.com

Your Account

In order to purchase products or services through the use of the Sites, you can establish an account with Deflow Surf. You are solely responsible for

  • Maintaining the security and confidentiality of your account and your account password.
  • Restricting access to your computer and your account.
You are solely responsible and liable for all activities, including, without limitation, all purchases of products and services through the use of the Sites that occur under your account or your account password.

Use of customer information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

We may use your personal information for particular purposes such as processing your order, or for marketing research and for other marketing purposes.

We will not give or sell this information to any other company for its use in marketing or solicitation.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.


Deflow Surf is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the customer, Deflow Surf shares no responsibility.


Any complaints may be sent to our support team: info[@]deflowsurf.com. There is no guarantee of a resolution. Each case will be looked at individually, and Deflow Surf will be in contact as well.

Changes to This Agreement

These terms and conditions are subject to change.

Deflow Surf reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. In case you do not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access Deflow Surf site immediately.

Legal Notice

Name and address:
Nafarroa kalea 19A, 1º drch
20800 Zarautz (Gipuzkoa)

Company VAT Nr.:

Contact Us

If you have any questions about this agreement, please feel free to contact us at info[@]deflowsurf.com.