Instructions for returning

Contact us indicating your order number and cause and we’ll inform you on how to start the return process via our courier service. Contact Us

1. If the item is defective on receipt

Once Deflow has received the defective item, a new one will be sent to you. In this case, the exchange will always be for the same item or reference. You will only be invoiced for the first dispatch and we will assume the corresponding transportation costs once the defective item is returned and the replacement is dispatched.

The deadline for requesting the exchange of a defective product is 14 working days from the receipt of the order.

2. If the item does not correspond to the one ordered

Deflow will bear all costs, for both the collection of the incorrect item and for the delivery of the correct one.

NOTE: Please do not send items back to us before we have authorized your request.

NOTE: If your case doesn’t correspond to the reasons described in points 1 or 2, please contact us via